Christmas Break Arrangements 2021

10th December, 2021

Dear Tenants We hope this finds you all well. As we approach the Christmas period we wanted to make you aware of CDC staffing during the Christmas and New Year breaks in case you have an emergency at your business premises and need assistance. CDC Christmas Staffing Monday 20th December – Judith working as normal Tuesday 21st December – Judith working as normal Wednesday 22nd December – Judith working as normal Thursday 23rd December - ESAM Reception is closed – Giles’ mobile number: 07482 320697 Friday 24th December - ESAM Reception is closed – Giles’ mobile number: 07482 320697 Monday 27th December – Bank Holiday - CC 24 hour helpline Tuesday 28th December – Bank Holiday – CC 24 hour helpline Wednesday 29th December – ESAM Reception is closed – Giles’ mobile number: 07482 320697 Thursday 30th December – ESAM Reception is closed – Giles’ mobile number: 07482 320697 Friday 31st December – ESAM Reception is closed – Giles’ mobile number: 07482 320697 Monday 3rd January – Bank Holiday – CC 24 hour helpline CDC Contact Details: Judith Barron (full-time) Administrator Tel: 01726 839363 Email: reception@esamcornwall.co.uk Beth Taylor-Stubbs (part-time Wednesdays and Thursdays) Commercial Property Manager Email: beth.taylor-stubbs@cornwalldevelopmentcompany.co.uk Mobile: 07925360586 Martha Burnyeat (part-time Monday to Wednesday) Commercial Property Officer Mobile: 07729 625632 Email: martha.burnyeat@cornwalldevelopmentcompany.co.uk Giles Horn (part-time Tuesday to Friday) Commercial Property Officer Mobile: 07482 320697 Email: giles.horne@cornwalldevelopmentcompany.co.uk Out of Hours Emergency Contacts: To report a property maintenance fault out of hours in the common areas for which the Landlord is responsible: (16:30 – 08:30 weekdays, weekends and public holidays) Telephone: 0300 1234 100 You will be put through to the Cornwall Council contact team who will contact the emergency maintenance team. Security Alarm or Access Issues: Cornwall Council have employed Kestrel Services to provide mobile security patrols and they are able to deal with any security alarm issues and access issues out of normal business hours. KESTREL SECURITY 24 HOUR CONTACT: 0238 086 5658 Keys and swipe cards must only be used by the individual they are assigned to and has signed for them and should they be lost or stolen; this must be reported immediately as below so that the card can be deactivated. Please contact CDC to notify them and they will organise this on your behalf. Power Cut: To report a full site power failure to Western Power call: 105 or 0800 6783 105 Post and deliveries On the days that Reception is closed, the front door will be set to ‘exit only’ and will only open with a swipe card. There will be a sign on the front door advising the postman and delivery drivers to contact you via the call bell. If you will not have anybody on site to receive post and parcels on the days that Reception is closed, please make sure you have appropriate re-directions or holds in place with Royal Mail and all your delivery providers. Link to the Royal Mail’s website: https://www.royalmail.com/receiving/keepsafe Please circulate this to your teams as necessary. We hope you have a peaceful and happy Christmas. CDC Commercial Property Team